Guarantees and Policies

 

Our Guarantees

I am very detail oriented and strive to provide a finished product that expresses a high standard of quality craftsmanship. All of the items I sell are handmade, and as such there can always been slight variations in colour or pattern from the images shown here and on social media, as no two pieces of material are identical.

All items are made according to the production times outlined in their description, and I do not begin work until a minimum of a 50% deposit has been received. If, for any reason, a change in this production time is necessary, I will notify you before beginning work or as soon as possible.

All orders are shipped within 3 days of completing them.

If you need to have your order processed quicker, contact me and let me know! I will do the best I can to work with your deadline. Alternatively, you can purchase a Rush Order upgrade for an additional $50 and I will make your order in priority, cutting the production time in half!

I want you to be completely satisfied with your purchase. If for any reason you are not, the following guarantees apply:

Sizing Guarantee

I guarantee that your ring has been made according to the size and specifications provided with your order, and is verified using a digital caliper. I know that ring sizing can sometimes be tricky, though. If, for whatever reason, your ring does not fit as expected, return it within the first 14 days along with revised sizing information, and I will be happy to remake it for you once for no additional charge.

Lifetime Replacement Guarantee

With proper care, I am confident that you will enjoy your ring for many years to come. Should something happen that damages or breaks your ring, I offer a one time replacement guarantee. Simply return your damaged ring to me, and I will make you a new one to replace it. The only cost I ask you to cover is shipping!

If your ring becomes damaged beyond the Lifetime Replacement Guarantee, I will do so at a discount of 50% from the current listed price.

One Year Refinishing Guarantee

While the finish of your ring is tough and durable, small scratches and imperfections can occur with regular wear. For the first year after purchase, I will offer to refinish your ring once and return it to as close to its original shine as possible. Simply return your ring to me, and I will send it back looking shiny and near new! The only cost I ask you to cover is shipping!

If your ring needs to be refinished again, please contact me! A simple refinishing of the ring can be done for $30 +shipping.

Cancellations, Refund and Returns

If you need to cancel your order for any reason, please notify me as soon as possible, and no later than 48 hours after placing your order. I don't normally accept cancellations, but so long as work has not been started on your order I will work with you to see what can be done.

I always strive for the highest standard of craftsmanship and quality materials. However, if you are unsatisfied in any way with your order, please notify me within 14 days of receipt and I will arrange a refund. Refunds are for the full price of the product ordered minus a 25% restocking fee and any shipping costs associated with the order. Please also note that the returned item must be undamaged and unworn.

I do not offer refunds on custom orders or personalized items.

Refer a Friend Program

We hope you love your ring, and want that love to spread! Every completed ring order comes with a discount code granting a one time $10 discount, and this discount code is transferable!

 

 

All policies are subject to change without notice!